Common issues
How to Whitelist CYMETRICX in Antivirus Software
If your antivirus software has flagged CYMETRICX as a threat, you can resolve this by adding the CYMETRICX binaries to your antivirus software's whitelist. This process is generally referred to as creating an exclusion or exception. Follow these ...
Resolving OVA Import Issues in VMware ESXi: Compatibility and Template Errors
Description Users may encounter a specific error when attempting to import a Cymetricx image file (.ova) into VMware ESXi. The error message typically reads: "Issues detected with selected template. Details: - -1:-1:VALUE_ILLEGAL: No supported ...
Troubleshooting Cloned Server Visibility Issue in CYMETRICX GUI Due to Duplicate Agent ID
When a Linux server is cloned, Cymetricx service are also copied over to the new server. However, since the agent ID is unique for each installation, the agent ID on the cloned server will be the same as the original server, causing a conflict. This ...
Deleting CYMETRICX asset Groups
In Cymetricx version 1.4.60 and above you can delete the Asset Group by clicking on the Trash Icon.
Reset 2FA
This guide illustrates the steps required to reset a user's 2FA token. 1. Login to your account at https://<IP_ADDRESS>/login 2. If you logged in successfully, and you're asked to enter the 2FA token, click on "Rest 2FA!" 3. Enter your password on ...
CYI0002: The CYMETRICX Setup Wizard ended prematurely
The customer is trying to install the CYMETRICX agent on a Windows Operating System and this error is presented. The CYMETRICX Setup Wizard ended prematurely Environment Usually, A windows endpoint. Cause This usually happens when the endpoint is ...
CYI0000: Troubleshooting Procedures
Make sure there’s connectivity between the endpoint and the CYMETRICX server on port 443, check this by opening https://<CYMETRICX IP> on the endpoint browser or using the command line Test-NetConnection CYMETRICX-IP ...