If your antivirus software has flagged CYMETRICX as a threat, you can resolve this by adding the CYMETRICX binaries to your antivirus software's whitelist. This process is generally referred to as creating an exclusion or exception. Follow these general steps to ensure your antivirus software recognizes CYMETRICX as safe:
Binaries to Whitelist
Make sure to add the following executable files to your antivirus software's exclusion list:
From the runservice directory:
C:\Program Files\runservice\cymetricxm.exe
C:\Program Files\runservice\cymetricxService.exe
C:\Program Files\runservice\CYmetricxWinSensor.exe
C:\Program Files\runservice\cyscan.exe
C:\Program Files\runservice\LGPO.exe
C:\Program Files\runservice\recovery.exe
C:\Program Files\runservice\cymetricxm_2.exe
C:\Program Files\runservice\recovery_cymetricx.exe
From the CYMETRICX directory:
C:\Program Files\CYMETRICX\cymetricxm.exe
C:\Program Files\CYMETRICX\cymetricxService.exe
C:\Program Files\CYMETRICX\CYmetricxWinSensor.exe
C:\Program Files\CYMETRICX\cyscan.exe
C:\Program Files\CYMETRICX\LGPO.exe
C:\Program Files\CYMETRICX\recovery.exe
C:\Program Files\CYMETRICX\cymetricxm_2.exe
C:\Program Files\CYMETRICX\recovery_cymetricx.exe
Additional Tips
- Regular Updates: Ensure both your antivirus software and CYMETRICX applications are up to date. Updates can include new definitions that may prevent future false positives.
- Consult Documentation: If you encounter difficulties, consult the user manual or online support resources provided by your antivirus software vendor.
- Support: If necessary, contact the support team of your antivirus software for detailed instructions on adding exclusions.
By following these general steps, you can prevent your antivirus software from flagging CYMETRICX applications as threats and ensure they run smoothly on your system.