CYI0002: The CYMETRICX Setup Wizard ended prematurely

CYI0002: The CYMETRICX Setup Wizard ended prematurely

The customer is trying to install the CYMETRICX agent on a Windows Operating System and this error is presented.

The CYMETRICX Setup Wizard ended prematurely



Environment

Usually, A windows endpoint.

 

Cause

This usually happens when the endpoint is disconnected from the internet and therefore can’t download the latest certificates. And so, Microsoft Defender SmartScreen can’t verify that DigiCert certificate the agent is signed with. 

You can tell this issue is happened when you’re trying to install CYMETRICX agent and the Microsoft Defender SmartScreen is yellow and the Publisher: Unknown. When it should be Blue and the Publisher: Cystack Technology and Information Security Company.


Recommended Actions

The recommended action is:

  1. Open ctldl.windowsupdate.com on port 80 (FW rule)

  2. Install the digicert root signing certificate from digicert: https://www.digicert.com/kb/digicert-root-certificates.htm




The name of the cert to download is: DigiCert Trusted G4 Code Signing RSA4096 SHA384 2021 CA1.


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