Troubleshooting Cloned Server Visibility Issue in CYMETRICX GUI Due to Duplicate Agent ID

Troubleshooting Cloned Server Visibility Issue in CYMETRICX GUI Due to Duplicate Agent ID

When a Linux server is cloned, Cymetricx service are also copied over to the new server. However, since the agent ID is unique for each installation, the agent ID on the cloned server will be the same as the original server, causing a conflict.

This conflict will prevent the agent from appearing on the service GUI, making it difficult for CYMETRICX to monitor and manage the cloned server. Fortunately, this issue can be resolved by following a few simple steps.

Step 1: Open the terminal and navigate to the directory where the agent is installed. In this case, the agent is installed in the directory /etc/cymetricx.

Step 2: Remove the agent ID file by executing the following command:
  1. sudo rm /etc/cymetricx/*.txt
This will remove the agent ID file from the cloned server.

Step 3: Restart the agent service by executing the following command:

  1. sudo service cymetrix restart
This will restart the agent service on the cloned server with a new agent ID, resolving the conflict.

After completing these steps, the cloned server's agent will now have a unique ID and will be visible on the service GUI. Additionally, the server can now be easily monitored and managed with the agent installed on it.

In summary, resolving the agent ID conflict on cloned Linux servers is a simple process that involves removing the agent ID file and restarting the agent service. By following these steps, the agent on the cloned server will have a unique ID, and it will appear on the service GUI, making it easier to monitor the server.

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